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This post will go over the steps to take if your Georgia EBT card is lost, stolen, or not working. We will tell you how to get a replacement EBT card in Georgia so you can continue using your benefits. We also cover how long your replacement card will take to arrive and how to track your EBT card in the mail.
If you need help submitting a request for a replacement Georgia EBT card, continue reading and follow the instructions below. We will walk you through the steps you need to take to get a replacement card re-issued and mailed.
Georgia EBT Card
Before we begin our instructions on how to replace the Georgia EBT card, we’re going to review what the Georgia EBT card is used for.
The Georgia EBT card, also known as the Electronic Benefits Transfer is used by the Georgia Department of Family and Children Services (DFCS) to distribute government assistance benefits to recipients.
If you are currently applying for or receiving benefits through any of the following federal assistance programs you will have an EBT card.
In Georgia EBT cards are sent to households participating in:
- Supplemental Nutrition Assistance Program (SNAP) or Food Stamps
- Temporary Assistance for Needy Families (TANF)
- Women, Infants, and Children (WIC)
- Childcare and Parent Services (Child Support)
The Georgia EBT is used to deliver benefits to recipients for multiple assistance programs. Benefits can be redeemed directly from your EBT card at an ATM, an eligible store, or online.
Your EBT card can be used just like a standard plastic, debit card. When you receive your card, you are instructed to activate it and register your 4-digit security PIN.
If for whatever reason, your EBT card has been lost, stolen or is no longer working, immediately follow the steps highlighted below. This is to protect the monetary benefits on your card if it has been compromised.
Georgia EBT Replacement Instructions
Follow the steps listed below to replace your Georgia Food Stamps card.
Contact Georgia EBT Card Customer Service
If your Georgia EBT card is lost or stolen, the first thing you want to do is contact Georgia EBT card customer service to report the issue.
Upon contacting customer service, they will deactivate your Georgia EBT card. This means that you will no longer have access to your benefits until your replacement card arrives.
To contact Georgia EBT Card Customer Service use the contact information below.
Georgia EBT Card Customer Service Phone Number
For Hearing or Speech Impaired, call:
Verify your Identity
Upon contacting Georgia EBT card customer service, you will be required to verify your identity by providing a few pieces of personal information. They may also ask you to answer security questions as additional verification.
This is in an effort to confirm that you are indeed who you say you are. This process is used to protect you and your EBT card account.
Georgia EBT card customer service may ask you to provide the following pieces of personal information:
- Social Security Number (SSN)
- Date of Birth
- Phone Number
- Mailing Address
Please keep in mind that you need to provide the phone number and mailing address listed on your Georgia EBT card account.
Deactivate EBT Card
Once you have successfully verified your identity with the Georgia EBT Card Customer Service member, they will begin the process to deactivate your EBT card.
As mentioned above, once your card is deemed as lost, stolen or not working, EBT Card Customer Service will deactivate your EBT card. This means that you will not have access to redeem your benefits until your replacement EBT is received.
After your card is successfully deactivated, the Georgia EBT Card Customer Service member will submit a request for a replacement EBT card.
At this time, you will also be asked to confirm the mailing address that you would like your replacement EBT card sent to.
Track my EBT Card in the Mail
After Georgia EBT Card Customer Service has submitted your replacement EBT card request, please wait 4-9 business days for your replacement EBT card to arrive.
Your new EBT card will arrive in the mail via the United States Postal Service (USPS). When you receive your replacement EBT card, your card will be ready to use.
You will not have to register a new PIN for your replacement card. Your existing EBT PIN is transferred to your replacement EBT card.
If you would like to change your replacement EBT card PIN, please contact Georgia EBT Card Customer Service again.
If you do not receive your replacement EBT card in the mail within the 4-9 business day time frame, contact Georgia EBT Card Customer Service. They will be able to track your EBT card in the mail and let you know when it is expected to arrive.
Congratulations! You have now successfully completed the steps to receive your Georgia EBT card replacement! If you have any additional questions regarding the Georgia Food Stamps program, Georgia EBT or need additional help with your replacement EBT card, please leave those in the comments section below.