Card Replacement / Georgia Food Stamps / Report Lost Card

Georgia Food Stamps Card Replacement

(Last updated on 1/20/21)

This post will go over the steps to take if your Georgia EBT card is lost, stolen, or not working. We will provide you with step-by-step instructions on how to get a Georgia Food Stamps Card replacement so you can continue using your benefits.

In addition, we will tell you how long your replacement card will take to arrive and how to track your EBT card in the mail.

If you need help submitting a request for a replacement Georgia EBT card, continue reading and follow the instructions below. We will walk you through the steps you need to take to get a replacement card re-issued and mailed.

Georgia Food Stamps Card Replacement

Georgia EBT Card

Before we begin our instructions on how to replace the Georgia EBT card, we’re going to review what the Georgia EBT card is used for.

The Georgia EBT card, also known as the Electronic Benefits Transfer is used by the Georgia Department of Family and Children Services (DFCS) to distribute government assistance benefits to recipients.

If you are currently applying for or receiving benefits through any of the following federal assistance programs you will have an EBT card.

In Georgia EBT cards are sent to households participating in:

  • Supplemental Nutrition Assistance Program (SNAP) or Food Stamps
  • Temporary Assistance for Needy Families (TANF)
  • Women, Infants, and Children (WIC)
  • Childcare and Parent Services (Child Support)
  • Medicaid

The Georgia EBT is used to deliver benefits to recipients for multiple assistance programs. Benefits can be redeemed directly from your EBT card at an ATM, an eligible store, or online.

Your EBT card can be used just like a standard plastic, debit card. When you receive your card, you are instructed to activate it and register your 4-digit security PIN.

If for whatever reason, your EBT card has been lost, stolen or is no longer working, immediately follow the steps highlighted below. This is to protect the monetary benefits on your card if it has been compromised.

Georgia EBT Card Customer Service

Georgia Food Stamps Card Replacement

If you believe that your Georgia SNAP EBT Card has been fraudulently obtained or stolen, please contact Georgia EBT customer service as soon as possible. If your Georgia food stamp benefits have been compromised it is important that your card is canceled ASAP. This is an effort to protect your benefits.

In addition, if your Georgia EBT Card has been damaged or lost, please contact customer service to shut off your Georgia Food Stamps Card Account. A customer service representative will help you get a replacement Georgia Food Stamps Card.

To find out how to get a replacement Georgia SNAP EBT Card, follow the step-by-step instructions listed below.


Step 1 – Contact Georgia EBT Card Customer Service

If your Georgia EBT card is lost or stolen, the first thing you want to do is contact Georgia EBT card customer service to report the issue.

Upon contacting customer service, they will deactivate your Georgia EBT card. This means that you will no longer have access to your benefits until your replacement card arrives.

To contact Georgia EBT Card Customer Service use the contact information below.

Georgia EBT Card Customer Service Phone Number

Georgia SNAP EBT Customer Service: 1-888-421-3281

For Hearing or Speech Impaired, call: 1-844-622-4023

Step 2 – Verify your Identity

Upon contacting Georgia EBT card customer service, you will be required to verify your identity by providing a few pieces of personal information. They may also ask you to answer security questions as additional verification.

This is in an effort to confirm that you are indeed who you say you are. This process is used to protect you and your EBT card account.

Georgia EBT card customer service may ask you to provide the following pieces of personal information:

  • Social Security Number (SSN)
  • Date of Birth
  • Phone Number
  • Mailing Address

Please keep in mind that you need to provide the phone number and mailing address listed on your Georgia EBT card account.

Step 3 – Deactivate EBT Card

Once you have successfully verified your identity with the Georgia EBT Card Customer Service member, they will begin the process to deactivate your EBT card.

As mentioned above, once your card is deemed as lost, stolen or not working, EBT Card Customer Service will deactivate your EBT card. This means that you will not have access to redeem your benefits until your replacement EBT is received.

After your card is successfully deactivated, the Georgia EBT Card Customer Service member will submit a request for a replacement EBT card.

At this time, you will also be asked to confirm the mailing address that you would like your replacement EBT card sent to.

Step 4- Track my EBT Card in the Mail

After Georgia EBT Card Customer Service has submitted your replacement EBT card request, please wait 4-9 business days for your replacement EBT card to arrive.

Your new EBT card will arrive in the mail via the United States Postal Service (USPS). When you receive your replacement EBT card, your card will be ready to use.

You will not have to register a new PIN for your replacement card. Your existing EBT PIN is transferred to your replacement EBT card.

If you would like to change your replacement EBT card PIN, please contact Georgia EBT Card Customer Service again.

If you do not receive your replacement EBT card in the mail within the 4-9 business day time frame, contact Georgia EBT Card Customer Service. They will be able to track your EBT card in the mail and let you know when it is expected to arrive.

FAQs About Georgia EBT Card Replacement and More

Here are some of our most frequently asked questions about Georgia EBT Card and Food Stamp benefits, including EBT card replacement.

Can you get a replacement Georgia EBT card on the same day?

No, you cannot get a replacement EBT card on the same day. You should receive your replacement Georgia EBT card within 4 to 9 business days.

Can I Track my Replacement EBT Card in the Mail?

No, unfortunately, you cannot track your EBT card replacement in the mail. 

However, if you do not receive your replacement card after 9 business days, you should call customer service at the number below:

Georgia EBT Customer Service Number

1-888-421-3281 or TTY(Relay Service for Hearing/Speech Impaired) 1-844- 622-4023.

How long does it take for Georgia SNAP benefits to post to an EBT card after approval?

It takes about 5-7 days to receive an EBT card after your Georgia Food Stamps application has been approved.

Also, if you are applying for renewal of benefits, unless your case has been closed, you will receive benefits on your normal issuance cycle.

Furthermore, at review, if your case has been closed and you are being recertified after your normal issuance cycle, it takes 2 days for benefits to post to your EBT card.


Georgia EBT Card Replacement Summary

Congratulations! You have now successfully completed the steps to receive your Georgia EBT card replacement!

If you have any additional questions regarding the Georgia Food Stamps program, Georgia EBT, or need additional help with your replacement EBT card, please leave those in the comments section below.


If you have any additional questions about your Georgia EBT Card or Georgia Food Stamps, please leave those in the comments section below.

Have you been impacted by the COVID-19 pandemic? Do you qualify to receive extra food stamps in Georgia? To find out, check out our article here.

Also, be sure to check our other post on:
Georgia P-EBT for 2020/2021
Georgia EBT Discounts and Perks 2021
How to shop online with Georgia EBT
Kroger stores that accept EBT, Food Stamps in Georgia.



7 thoughts on “Georgia Food Stamps Card Replacement”


  2. I lost my card, I called May 19th and I was told that it takes 4 to 9,days. I never received my card. I call back and order another card and now they say another 4 to 9 days. This is really said. I need food and at this point it will be over a month with no card.

  3. I was approved but I have not received a ebt card. I have a balance on for November 2017 but no card its been 2 weeks since I was approved. How do I find out if or when will I get a card?

    • Hi Lonita,

      Please contact the Georgia SNAP Hotline at 1-800-436-7442. They will be able to give you an update on your new EBT Card. Thanks!

  4. I was approved back in January and it is now April and I STILL HAVE NOT RECEIVED MY SNAP CARD!!

    I have reported the card lost multiple times and have been told a new one is being sent, but it never arrives.

    I have updated my address in the Compass system multiple times. I have verified the address is correct, but STILL THE CARD NEVER ARRIVES.

    I have called the above number, spoken with a representative and confirmed address is correct and that a new card should arrive within 10 days… but again, IT NEVER ARRIVES!!

    I have logged into ConnectEBT and can see my balance keeps growing – but I can’t use any of it without my F&*K$ING card.

    What do I have to do to get my SNAP card??

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