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In today’s post, we’re going to answer your questions about the Georgia Eppicard including login help and customer service information. For help using your GA Eppicard, continue reading this post below. We will cover the following topics:
- Georgia Eppicard Customer Service Help and Contact Information
- How to Check your GA Eppicard Balance
- List of Georgia Eppicard Fees
- Georgia Eppicard Discounts and Perks
About the Georgia EppiCard
The Georgia Eppicard is used by the state of Georgia to deliver child support and Temporary Assistance for Needy Families (TANF) benefits to recipients. The GA Eppicard is a prepaid Mastercard that can be used as a regular debit card. You can withdraw cash and use the card online or in-store just like a normal debit card. Once benefits are deposited into your Eppicard account, they are available for immediate use. The GA Eppicard eliminates the waiting process associated with child support and TANF payments sent in the mail.
A Georgia Eppicard provides access to your funds 24 hours a day, 7 days a week. You can access your funds at an ATM, bank teller window and merchant location, anywhere debit MasterCards are accepted. Your debit card account is FDIC insured and your account is protected by your Personal Identification Number (PIN). Deposits are posted on the banking day after your payment is received and processed. The State of Georgia is pleased to offer you the convenience and security of the Georgia Debit MasterCard.
Georgia EppiCard Customer Service
As a GA Eppicard cardholder, you are allowed five calls to the Customer Service Interactive Voice Response (IVR) each month for no fee. The Customer Service Interactive Voice Response allows you to check your transaction history and card balance.
Any calls over five per month are subject to a $0.35 fee per call.
If you call and are transferred to a customer service representative, your call will not be counted towards your five-month limit. Calls with a representative are always free. A call will be transferred to a represented if you are:
- Reporting a lost, stolen, or damaged card
- Requesting a replacement card
- Performing a PIN selection or change
- Reporting an unauthorized transaction posted on your account
Georgia EppiCard Customer Service Contact Information
To contact Georgia Eppicard customer service, call 1-800-656-1347 toll-free 24 hours a day, 7 days a week. For customer service calls outside of the United States, please call 801-933-8542.
For questions regarding your Georgia child support or TANF benefits, please call 1-877-423-4746.
How to Check your GA Eppicard Balance
There are four different ways to check the balance on your Georgia Eppicard. Keep reading to find out how to check your balance.
The first way to check your Georgia Eppicard balance is to visit the Georgia Eppicard website at https://www.eppicard.com/gaedcclient/. There is no limit on how many times you can access your balance and transaction history on the GA Eppicard website.
To check your balance log into your Eppicard account by entering your User ID into the top-left portion of the screen. If you do not have an Eppicard account, please sign up for one by clicking the “New User” button below the Login portal on the left side of the screen.
The second way to access your Georgia Eppicard balance is to visit an in-network ATM. To avoid any fees, be sure to use ATM machines at Comerica or MoneyPass ATM locations. To find a MoneyPass ATM near you, use the ATM Locator here. To find a Comerica ATM near you, use the ATM finder tool here.
3.) Balance Alert
The next way to check on your Georgia Eppicard balance is to set up low balance alert messages. This alert service is free to Eppicard holders and allows you to receive alerts via email, phone, or text message. To set up low balance alerts on your GA Eppicard, log in to your Georgia Eppicard online account.
4.) Call Customer Service
The last way to check your Georgia Eppicard balance is by calling the Eppicard customer service automated system 1-800-656-1347. You can call to access balance and transaction information 24 hours a day, 7 days a week. Please note you are only allowed 5 free calls per month. Any calls after five are subject to a $0.35 fee.
Georgia Eppicard Fees
Like any other debit or credit card, there are fees associated with the card for certain transactions. The GA Eppicard is subject to the following fees:
- $1.25 for successful ATM cash withdrawals, after free transactions
- $1.25 for withdrawals at out of network ATMs
- $0.35 for each call to the Georgia Customer Service Desk, after free transactions
- $1.25 per each international ATM balance inquiry
- $1.25 plus 3% of transaction amount for each international transaction
- $5.00 for each replacement card issued after the first free
- $0.10 for each mobile balance inquiry after the first free
- $1.50 for each funds transfer transaction
Georgia Eppicard Discounts & Perks
As a Georgia Eppicard cardholder, you also have access to exclusive discounts and perks only available to you. Some of the discounts and perks associated with your Georgia Eppicard include:
- Free cashback by using your PIN for purchases.
- Two free ATM cash withdrawals per deposit at MoneyPass or Comerica Bank ATMs.
- Unlimited balance inquiries at MasterCard® branded ATM location.
- Unlimited free cash withdrawals at MasterCard®member bank teller and credit union windows.
- Five free calls to the Interactive Voice Response (IVR).
- One free mobile balance request for each deposit posted to the Card account.
If you’re a TANF recipient, you may also qualify for other discounts and perks in Georgia such as the Low Income Home Energy Assistance Program (LIHEAP). LIHEAP is Georgia’s Energy Assitance Program Georgia LIHEAP is available to all low-income households on a first-come, first served basis. For more information on Georgia LIHEAP and to see if you qualify, check out our post here. To see if you may also qualify for other great discounts and perks available to low-income households in Georgia, check out our EBT discounts page here.
We hope this post was helpful to you! If you have any additional questions regarding the Georgia Eppicard for child support and TANF benefits or have questions about other Georgia benefit programs, please leave those in the comments section below.