System Down

In our post today, we’re going to address a common issue among the Georgia Supplemental Nutrition Assistance Program (SNAP), also known as the food stamps program. The issue pertains to the Georgia online benefits portal, Georgia Gateway. The online portal is responsible for administering several government benefits including food stamps.

For more information on the current System Down issue, please keep reading below. System Down System Down

On Saturday, January 13 a number of Georgia Gateway users reported issues accessing their online benefits portal, as well as the Georgia Gateway website. After research, we can confirm that the Georgia Gateway online portal is down. Users have also reported that they have not received their scheduled benefits.

This is a huge issue for the Georgia Division of Family and Children Services (DFCS) – the government sector that is responsible for running the food stamps program. To make things even worse for SNAP recipients, this outage has occurred during the Dr. Martin Luther King Jr. holiday weekend. All government offices, including the Georgia DFCS is closed in observance of the holiday, which extends the resolution to this problem an additional business day.

If you are a Georgia SNAP recipient and have not received your benefits or have been affected by this outage, we want to hear from you! What do you think the DFCS should do to make up for this huge issue? How can they prevent this in the future?

We will be updating this post with any additional information we may find. Please leave any new information and report your outages in the comments section below. We look forward to hearing from you!

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Posted in EBT SNAP Benefits, Food Stamp Office, GA DFCS Office,, Georgia EBT, Georgia Food Stamps Tagged with: , , , , , , , , , , , , , , , ,
9 comments on “ System Down
  1. Ryan Jackson says:

    I had put in a change of information in November and I still haven’t got my raise in food stamps. It difficult to eat when you expecting something to be on the card.

    • Georgia SNAP Helper says:

      Hi Ryan,

      Please contact the Georgia SNAP Hotline at 1-800-436-7442. They will be able to give you an update on your benefits. Thanks!

  2. Pam says:

    Yeah I’m waiting for forjanuary
    my food stamps for

  3. Pam says:

    I need to know how many food stamps I’ll be getting!?

  4. LISA says:

    I have tried to renew my snap benefits and can not get into my acct. Will this delay my benefits? Will I be penalized for not having my renewal done by my monthly due date of my benefits… my renewal letter said that I should have my renewal done by the benefits due date of the 15th of the month to insure that I get them for the month of Feb. The cut off date for my renewal is the last day of January but I do not want a delay in my benefits if the assured date is the 15th! Also what do I do if I do not get my benefits on the date of issuance? Thank you.

    • Georgia SNAP Helper says:

      Hi Lisa,

      We completely understand your concern. The Georgia Gateway online benefits platform has been down for several days. It looks like it is back up and running now though, so you should be able to submit your renewal form online. Many people are experiencing the same issue with their referrals. At this time, we are unsure whether or not penalties will be waived for this issue. We will let you know if we hear anything. Thanks!

  5. This is ridiculous! I do everything online, and the last two times I have had to renew my benefits, the website is down and it’s on the weekend before my Renewal is due the following Monday. So, my benefits wind up getting canceled! This isn’t fair to those of us who do everything online. They should allow users to come in the next business day DFACS is open to complete their Renewal and not cancel their benefits due to something beyond their control. I am hoping that I will go in this coming Tuesday and be allowed to complete my Renewal without being penalized and my benefits being cancelled.

    • Georgia SNAP Helper says:

      Hi Mary,

      We completely understand your frustration. Many people are experiencing the same issue with their referrals. We have not received any update from the DFCS regarding an extension for renewal. It looks like the Gateway website is back up and running, so you should be able to submit your renewal now.

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